Matthew Morris


Personal Banker | Trusted Financial Services Professional | Customer & Relationship Banking Specialist

BA (Hons) Politics, Philosophy and Economics

MSc International Public Policy

I am a Personal Banker with Barclays, committed to delivering outstanding customer service and helping customers make informed financial decisions. I build trusted relationships, maintain high regulatory standards and support colleagues through coaching, branch huddles and Digital Support sessions.

My background in Public Policy strengthens my analytical thinking and problem-solving, enabling me to deliver excellent customer outcomes.

  • Contact

matthew@matthewashley.co.uk
https://cv.matthewashley.co.uk
(+44) 7383975616
LinkedIn
London/Hertfordshire, United Kingdom

Full UK driving licence
IAM RoadSmart Advanced Driver

Personal Profile

A few words about me

I am a customer-focused Personal Banker with Barclays, experienced in building trusted relationships, delivering excellent customer outcomes and maintaining the highest standards of compliance. Alongside supporting customers with their financial needs, I coach colleagues, share best practice through branch huddles and promote digital banking to improve customer confidence. I am committed to continuous improvement and developing my career into a leadership role within retail banking.

Professional Experience

An overview of my professional experience

Barclays

Customer Care Colleague | 03/2023 – 05/2025
Personal Banker | 05/2025 – Present

Key Responsibilities

  • Deliver outstanding customer service through face-to-face interactions, identifying customer needs and providing tailored banking solutions.
  • Support customers with current accounts, savings, ISAs, digital banking and everyday banking enquiries.
  • Complete customer identification, verification and due diligence in line with regulatory requirements.
  • Protect customers from fraud and financial crime by identifying risks and promoting safe banking practices.
  • Assist vulnerable customers and those experiencing sensitive life events, including bereavements.
  • Resolve complex customer enquiries while maintaining high standards of compliance and customer care.
  • Promote digital banking services and improve customer confidence through one-to-one support and Digital Support sessions.

    • Leadership & Development

  • Coach colleagues on banking systems, processes and customer service best practice.
  • Deliver branch huddles and knowledge-sharing sessions to support team development.
  • Act as a trusted source of guidance for colleagues on procedures and complex customer queries.
  • Work collaboratively across the branch to improve customer outcomes and support business objectives.

    • Career Progression

    Customer Care Colleague

  • Delivered efficient counter and service support while building trusted customer relationships.
  • Assisted customers with cash transactions, account servicing and everyday banking needs.
  • Helped customers adopt digital banking services and self-service technology.
  • Developed strong knowledge of Barclays products, systems and regulatory requirements.
  • Built the skills and experience that led to promotion into the Personal Banker role.

    • Personal Banker

  • Took responsibility for conducting in-depth financial conversations and identifying customer needs.
  • Managed more complex customer enquiries, regulatory processes and referrals.
  • Increased involvement in colleague coaching, branch development and customer education.

    • Core Banking Skills

    This is what I am good at

    Customer & Relationship

    Customer Relationship Management
    Financial Needs Identification
    Customer Service Excellence
    Digital Banking Support
    Vulnerable Customer Support

    Risk & Compliance

    Consumer Duty
    Regulatory Compliance
    KYC & Due Diligence
    Fraud & Scam Prevention
    AML & Financial Crime Awareness

    Leadership & Development

    Coaching & Mentoring
    Branch Huddles
    Knowledge Sharing
    Team Collaboration
    Communication

    Achievements

    A showcase of courses/projects/continuing professional development certificates (CPD) that I have obtained, and books that I have read or am in the process of reading.

    Note: Please click the links to visit to access the material.


    Education

    Current/previous employers.

    Queen Mary University of London

    MSc International Public Policy - Merit

    Modules Completed: Implementation and Evaluation, Theories of Policy Making Process, International Public Policy: Concepts and Practice, Globalisation and the International Political Economy of Development.

    Dissertation: South-South Cooperation: An analysis of agricultural knowledge-transfer implementation influencing smallholder food losses. An analysis utilising the case of Kenya and Ghana.

    The Open University

    BA (Hons.) Politics, Philosophy and Economics - 2.1

    Began studying towards a BA (Honours) in Politics, Philosophy and Economics in February 2012. Completed modules ranging from Exploring Philosophy, Power, dissent, and equality, Running the Economy and International Relations.

    Economics Project: What were the main strengths and weaknesses of the EU carbon trading scheme at Phase 2? An economic analysis.

    International Relations Project: In what ways is security still central to other areas of international relations?

    Institut Français

    Debutant Français

    Began studying towards A1.1 French, with an aim to C2 Fluency. Member of the Institut Français, visit the Bistro and cinema to deepen my knowledge of French language and culture.

    Oxford Brookes University

    BSc (Hons.) Motorsport Technology

    Studied towards a BSc (Honours) Motorsport Technology in October 2008. Completed modules Basic Electrical Engineering, Basic Mathematical Methods and Basic Mechanical Engineering.

    Hertford Regional College

    Advanced Engineering Diploma (Level 3 - Completed)

    Studied and completed an Advanced Engineering Diploma in October 2005. Modules studied ranged from Static Mechanics, Thermodynamics, Fluid Dynamics, Computer-aided design and Computer Engineering. Achieved my diploma in May 2008.

    Southgate School

    9 GCSEs inc. English, Maths and Science

    Attended Southgate School from 2000 to 2005 and gained 9 GCSEs.

    Previous Experience

    Conferences and Events attended

    PSA Annual Conference 2019 - "(Un)Sustainable Politics in a Changing World"

    Nottingham, England, UK

    Period: 15th - 17th April 2019
    Event: Conference
    References: N/A

    Conference participant with the Political Studies Association, titled "(Un)Sustainable Politics in a Changing World".

    • Listened and asked questions on papers presented.

    PSA Annual Conference 2018 - "Politics of Our Times: Asking the Difficult Questions"

    Cardiff, Wales, UK

    Period: 26th - 28th March 2018
    Event: Conference
    References: N/A

    Conference participant with the Political Studies Association, titled "Politics of Our Times: Asking the Difficult Questions".

    • Listened and asked questions on papers presented.

    European Energy Dialogue:
    Debating Progress, Challenges, and Civil Society Involvement in Europe's Energy Union

    Brussels, Belgium

    Period: 7th September 2017
    Event: Conference
    References: N/A

    Four day study trip with the International association of Political Science Students (IAPSS) to Paris with the subtitle "What kind of liberty, equality and fraternity?".

    • Study Trip with the International association of Political Science Students (IAPSS) to Paris with the subtitle "What kind of liberty, equality and fraternity?". Networked with students at Paris-Sorbonne University, co-organised with Politistes Sorbonne.

    PSA Early Career - "Critical junctures at Home and Abroad: 12 Months Since Brexit"

    Liverpool, UK

    Period: 22nd June 2017
    Event: Early Career Network Conference
    References: N/A

    Conference participant with the Political Studies Association (Early Career Network), subtitled "Critical junctures at Home and Abroad: 12 Months Since Brexit".

    • Spoke to attendees on the issues surrounding Brexit over the past twelve months. Listened to other participants outline their own positions.

    IAPSS - "What kind of liberty, equality and fraternity?"

    IAPSS, Paris, France

    Period: 2nd - 6th November 2016
    Event: Study trip
    References: Certificate of achievement gained

    Four day study trip with the International association of Political Science Students (IAPSS) to Paris with the subtitle "What kind of liberty, equality and fraternity?".

    • Study Trip with the International association of Political Science Students (IAPSS) to Paris with the subtitle "What kind of liberty, equality and fraternity?". Networked with students at Paris-Sorbonne University, co-organised with Politistes Sorbonne.

    IAPSS - "The EU under threat"

    IAPSS, Brussels. Belgium

    Period: 15th - 19th March 2016
    Event: Study trip
    References: Certificate of achievement gained

    Three day study trip with the International association of Political Science Students (IAPSS) to Brussels with the subtitle "the EU under threat".

    • Study Trip with the International association of Political Science Students (IAPSS) to Brussels with the subtitle "the EU under threat".

    CPD

    What interests me

    Enjoy keeping up to date with technology. Interests include history, languages, and staying up to date with news and politics both nationally and internationally. Also enjoy watching Formula One, playing badminton, and go-karting.

    Leadership

    Working in a small team grown out of a hobby

    Working in computing before I started my company, focusing on computer repairs, small network set-up and virus removals. Founded my own webhosting company Novenet Limited, which ran a webhost and politics forums. Recently finished a design in partnership with someone else, and write on my own personal blog when I can (often on political/economic topics).

    Policy Analysis, Formulation & Implementation

    Points of interest: Climate Economics, European Politics, Democracy, The Arab Spring

    I have a keen interest in the policy process.

    Political, Economic & Social interests globally

    Points of interest: The UK Housing Crisis, Inequality, Global Food Security, Colonialism and it's legacy in the 21st century

    I regularly attend events on all points of interest. My Masters thesis is on the topic of Food Security.

    Contact Me

    Let's get in touch

    Contact me

    Printable version of my CV below

    CV Download

    (PDF ~file size no larger than 1Mb)

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